Mobile Om Groups
An extension of Mobile Om Massage tailored to meet your event needs.
We work together as a network of independent wellness professionals and company owners to help your staff, visitors, family, or friends have a great experience. We provide the team and talent to make your event a success.
Please take the time to read the following terms and conditions to avoid misunderstandings.
The procedure is divided into five straightforward categories:
1. Booking/Appointments
2. Payment Methods
3. Client Intake Forms
4. Scheduling
5. Event Setup/Site location
If you have any questions about this agreement or your group booking, don’t hesitate to contact us at info@mobileom.pro or by calling 570-780-5858.
Roles and Responsibilities
The individual who makes the reservation will act as the event planner and be responsible for returning client intake forms, scheduling, payment, and serve as our on-site contact.
Key Things for Event Coordinators to Note:
– A credit card is required for all group bookings.
– A 50% deposit is due thirty (30) days before your event and becomes non-refundable fourteen (14) days before the event.
– Service hours and number of guests must be finalized fourteen (14) days before the event and cannot be reduced after this date.
– Cancellation requires fourteen (14) days written notice.
– Final payment is due fourteen (14) days before the event.
– All payments become non-refundable fourteen (14) days before the event.
– Client intake forms and service schedules are legal requirements and must be submitted seven (7) days before the event.
– Please review the event setup and site location policies in advance to ensure you understand our policies regarding having a safe, accessible space to deliver services.
– If terms and conditions are unmet, Mobile Om retains the right to cancel your event and charge the total price in full.
– A copy of this agreement/contract will be sent to you by email when your group reservation is requested. Please sign promptly to avoid delays or losing your requested date as all appointments are handled by first booked.
(1) Bookings/Appointments
A credit card will be required to reserve your appointment. Your credit card is not charged during this initial step but is kept on file for incidental payment purposes. A contract will be sent to you by email. Please sign promptly to avoid delays or conflicts if another appointment requests the same date/time.
Thirty days (30) before, a fifty percent (50%) security deposit is required, payable by the accepted payments listed below. The security deposit will be applied to your group’s final balance. This deposit becomes non-refundable fourteen (14) days before the event.
Fourteen (14) days before the event, cancelation/modification and final payment are required. You shall have fourteen (14) days (336 hours) before your event to cancel or modify your reservation. After this time, the service hours/times may not be reduced or canceled, as we will have finalized the participation of our event professionals.
Please be aware that this regulation is STRICTLY enforced because it requires significant changes to the schedules of all event professionals to accommodate your group. However, you may adjust a group member’s service (e.g., change a 30-minute service to a 60-minute service) should someone fall ill.
Late Arrivals/ No-shows
Any person who is late, forgets, or consciously chooses to forgo their appointment will not be reimbursed for their service time. If a guest arrives late, their session may be shortened to accommodate. The therapist will determine whether there is enough time to start treatment or modify it as needed. No matter how long the therapy lasts, it will be regarded as a “full” session.
(2) Payment Methods
Due to the rising cost of bank fees and credit card fraud, we can no longer accept credit card payments for deposits unless the card and cardholder are present at processing time.
Accepted deposit payment types are: ACH transfers/Money Orders, Apple Cash, Cash App, Venmo, or Zelle.
(3) Client Intake Forms (Required 7 days before the event)
Pennsylvania law and Mobile Om’s insurance company require written consent and disclosure of medical conditions before receiving massage services. The information provided informs us of conditions or contraindications that may require an alteration of our service. We provide a .PDF document for your convenience that you can email to your guests.
Intake forms MUST be submitted seven days before your event for review. Whoever does not return this documentation will not be eligible for massage services.
(4) Scheduling (Required 7 days before the event)
We have limited time with each client. To ensure a sufficient and balanced flow for your group, the schedule will help keep your guests and staff on the same page. It also assists us in determining any adjustments that may be required: the staff also uses the schedule to highlight areas of concern (as determined from the client intake form). For example, someone using a blood thinner shouldn’t receive a deep tissue massage, someone who just had surgery could be concerned about the surgical site, etc.
Mobile Om will provide you with a link that allows you to edit the names and times of the guests for your event.
If a client scheduled for a 60-minute session at 11:00 arrives at 11:10, they have forfeited their time. We will not extend the missed time due to obligations to your group and our other appointments.
(5) Event Setup/Site Location
– The host /event coordinator is responsible for notifying, verifying, and securing the therapist’s guest passes.
– We shall arrive 15-30 minutes before the start of the program.
– As we carry 30-70 pounds of equipment for on-site events, the physical safety and well-being of the therapists must be maintained.
– Complimentary setup is offered for events on the ground floor/level of a space or in facilities that provide an elevator.
– The term “ground level” refers to a main floor area parallel to the main entrance with parking nearby to satisfy the demands of those with disabilities.
– If the event necessitates ascending or descending from the ground level, a fee of $20.00 per level/per therapist will be charged.
– A $20.00 fee per therapist if the staircase provides less than two shoulder widths of space to maneuver.
– Angle-containing stairs will be counted as an additional level, and a fee of $20.00 per therapist will be charged.
– We require a space that can accommodate a twin-sized bed, allowing an individual to walk around.
– Please provide a comfortable chair or seat for the therapist.
– A temperature setting between 70-80 degrees Fahrenheit is preferred to ensure the comfort of all guests.
– Although we are pet friendly, we ask that your furry friend(s) be excluded from the event area, as they may pose a trip hazard or feel the need to defend you. In addition, we may have additional engagements in which the other guests may be sensitive to various pet danders.
– We request that the event area be free from weapons, drugs, pornography, smoking, and vaping.
Additional Terms and Conditions
Right of Refusal/Forfeit of Service
As safety is a concern for you, our guests, and our technicians, we reserve the right to refuse and forfeit service(s) without refund to those who:
– Fail to return client intake forms/schedule by the due date, or non-disclosed medical conditions, open wounds, present illness (such as fever, runny nose, coughing, etc.)
– Are intoxicated, vulgar, hostile, verbally abusive, make sexual advances, inappropriate behavior.
– Establish unsafe, infectious, or unsanitary conditions.
Jurisdiction and Governing Law
Jurisdiction over disputes with regard to this agreement shall be exclusively in the courts of Lackawanna County in the State of Pennsylvania, and this agreement shall be construed and interpreted in accordance with and governed by the laws of the State of Pennsylvania, without regard to the choice of law’s provisions of such laws.
Mobile Om reserves the right to cancel contracts if the terms and conditions are unmet.
Applicable charges will still apply.
Event Coordinator Checklist
BEFORE THE EVENT: Have you…
– Confirmed your event date with all of your attendees and Mobile Om?
– Confirmed the number of attendees at least 14 days before the event?
– Confirmed the services you’d like to book at least 14 days before the event?
– Did you pay your deposit?
– Distributed all of the client intake forms to your attendees?
– Ensured all of the client intake forms were completed?
– Returned all client intake forms to Mobile Om at least 7 days before the event?
– Reviewed the services schedule?
– Confirmed the names and services of all event attendees in the services schedule at least 7 days before the event?
– Ensured everyone in your party knows to arrive promptly for their services?
– If a gated community obtained security clearance for staff?
THE DAY OF THE EVENT: Are you:
– Sure everyone in your party has arrived on time for services?
– Certain that our team has verified guest passes if needed?
– Prepared for an “OM-azing” experience?
If I can further assist you in planning your fantastic weekend getaway or special event, feel free to contact me.
Sincerely,
Tony Clark
Mobile Om, LLC
570-780-5858
www.MobileOm.Pro