Terms and Conditions

Mobile Om Groups

MO-SPA (Mobile Om Special Program Activity) MO-SPA is a unique, customer-focused service of Mobile Om Massage that is specially designed to meet the needs of your event, providing a network of independent wellness professionals and company owners mobilized to help your staff, visitors, family, and friends have a successful and memorable experience. Please take the time to read the following terms and conditions so that there are no misunderstandings.
Our policy is divided into five straightforward categories:

1. Booking the Appointments
2. Payment Methods
3. Client Intake Forms
4. Scheduling
5. Event Setup/Site location

If you have any questions about this agreement or your group booking, don’t hesitate to get in touch with us at info@mobileom.pro or by calling 570-780-5858.

Roles and Responsibilities

The individual who makes the reservation will act as the event planner and is responsible for the client intake forms, payment, distribution, scheduling, and return.
Key Things for Event Coordinators to Note: 

• A credit card is required for all group bookings.
• A 50% nonrefundable deposit is due thirty (30) days prior to the event and becomes non-refundable fourteen (14) days before the event.
• Services and number of guests must be confirmed fourteen (14) days prior to the event and cannot be modified after this date.
• Cancellations require fourteen (14) days written notice.
• Client intake forms and service schedules are a requirement and must be submitted seven (7) days prior to the event.
• Final payment due fourteen (14) days prior to the event.
• Please review the event setup and site location policies in advance to ensure you understand our policies regarding having a safe, accessible space to deliver services.

Mobile Om retains the right to cancel your event and fully charge the total cost of the event if requested materials, such as client intake forms and schedules, are not returned within the allotted period. A copy of this agreement will be sent to you by email when group reservations are requested.   Please sign your contact promptly to avoid delays or losing your requested date as all appointments are handled by first booked. Booking the Appointments A credit card will be required to reserve appointments and may be used for billing.  
Your credit card is not charged during this initial step, but is kept on file for payment, non-payment, and cancelation purposes.  A contract will be sent to you by email.  Please sign promptly to avoid delays or conflict another appointment that requires the same date. You shall have fourteen (14) days (336 hours) before your event to cancel or modify your reservation, in whole or in part, after which your appointments will be considered finalized. After this time, neither the services nor the number of guests may be changed or canceled, as we will have finalized the participation of our event professionals.
Thirty days (30) before, a nonrefundable fifty percent (50%) security deposit is required, payable by either the credit card on file or an alternate accepted payment listed below. A five percent (5%) bank fee will be applied If any charges are invoiced or charged to the card on file. The security deposit will be applied to the final balance of your group. This deposit becomes non-refundable fourteen (14) days before the event.
Fourteen (14) days prior to the event, final payment is required. Accepted payment types are cash, Apple Cash, Cash App, credit cards, eGift Cards, Venmo, or Zelle. ACH transfers available for groups fourteen (14) days prior. A five percent (5%) bank fee will be applied to any charges that are invoiced or charged to the card on file. Cancellations/No-Shows As described above, you have fourteen (14) days prior to your event to cancel or alter your reservation, after which your appointment is finalized. 

Please be aware that this regulation is STRICTLY enforced because it requires significant changes to the schedules of all event professionals to accommodate your group.  The absence of a group member due to illness, COVID-19, pregnancy, or other reasons will still incur charges. However, you may adjust another group member’s service (e.g. change a 30-minute service to a 60-minute service). The whole balance is still due and nonrefundable if the event is postponed, amended, or canceled after the 14-day window has elapsed (including reducing the attendance or services). The card on file will be charged in full manually.  A five percent (5%) bank fee will be applied to any charges that are invoiced or charged to the card on file.

No-shows

Any person who forgets or consciously chooses to forgo their appointment will be considered a “no-show” and charged for their full service time. A five percent (5%) bank fee will be applied if any charges are invoiced or charged to the card on file. Late Arrivals If a guest arrives late, their session may be shortened to accommodate.  The therapist will determine whether there is enough time to start treatment or modify it as needed.  No matter how long the therapy lasts, it will be regarded as a “full” session.

Payment Methods

Accepted payments are cash, Apple Cash, Cash App, credit card, Zelle, Venmo or by purchasing an online eGiftcard. ACH transfers available for groups 14 days prior to the event. A five percent (5%) bank fee will be applied to any charges that are invoiced or charged to the card on file.

Client Intake Forms (Required 7 days prior to event)

These are required no later than seven days prior to the event.  Both Pennsylvania law and our insurance company require written consent and disclosure of medical conditions before receiving massage services.  The information provided informs us of conditions or contraindications that may require an alteration of our service.   We provide a PDF document for your convenience that you can email to your guests. Intake forms MUST be returned seven (7) days before your event for review.   Any guest not returning this document will be ineligible to receive services.

Scheduling (Required 7 days before the event)

This is required no later than seven days prior to the event.  We only have a limited amount of time with each client.  To ensure a sufficient and balanced flow for your group, the schedule will help keep your guests and staff on the same page.  It also assists the event professionals to determine any adjustments that may be required, as the staff may use the schedule to highlight areas of medical concern (as determined from the client intake form). A link will be provided that allows you to edit the names and times of the guests for your event. If a client scheduled for a 60-minute session at 11:00 arrives at 11:10, they have forfeited the missed amount of time.  We cannot extend the duration of the entire session.

Event Setup/Site Location

• The host/event coordinator is responsible for notifying, verifying, and securing guest passes for the therapists so that we may enter the space where the event is taking place.
• We shall arrive 15-30 minutes before the start of the program. Please be prompt. 
• As we carry 30-70 pounds of equipment for on-site events, the physical safety and well-being of the therapists must be maintained. 
• Complementary setup is offered for events that take place on the ground floor or ground level of a space or in facilities that offer an elevator.  The term “ground level” refers to a main floor area parallel to the main entrance with parking nearby to satisfy the demands of those with disabilities.
  •  If the event necessitates ascending or descending from ground level, a fee of $20.00 per level/per therapist will be charged.
  • A $20.00 fee per therapist will be added if the staircase used to ascend or descend to another level provides less than two shoulder widths of space to maneuver.  
  • Angle-containing stairs will be counted as an additional level and a fee of $20.00 per therapist will be charged.
• We require a space that can accommodate a twin-sized bed, allowing an individual to walk around.
• Please provide a  comfortable chair or seat for the therapist.
• A temperature setting between 70-80 degrees Fahrenheit is preferred to ensure the comfort of all guests.
• Although we are pet-friendly, we ask that your furry friend(s) be excluded from the event area, as they may pose a trip hazard or feel the need to defend you. In addition, we may have additional engagements in which the other guests may have sensitivity to various pet dander.
• We request that the event area be free from weapons, drugs, pornography, smoking, and vaping.

Additional Terms and Conditions

Right of Refusal/Forfeit of Service

As safety is a concern for you, your guests, and our technicians, we reserve the right to refuse and forfeit service(s) without refunding those that:

• Fail to return client intake forms/schedule by the due date, or non-disclosed medical conditions, open wounds, present illness (such as fever, runny nose, coughing, etc.)
• Are intoxicated, vulgar, hostile, verbally abusive, make sexual advances, or display inappropriate behavior. 
• Establish unsafe, infectious, or unsanitary conditions.

Jurisdiction and Governing Law 

Jurisdiction over disputes with regard to this Agreement shall be exclusively in the courts of Lackawanna County in the State of Pennsylvania, and this Agreement shall be construed and interpreted in accordance with and governed by the laws of the State of Pennsylvania, without regard to the choice of law’s provisions of such laws. Mobile Om reserves the right to cancel contracts if the terms and conditions are not met.  Applicable charges will still apply. Event Coordinator Checklist

BEFORE THE EVENT: Have you…

• Confirmed your event date with all of your attendees and Mobile Om?
• Confirmed the number of attendees at least 14 days prior to the event?
• Confirmed the services you’d like to book at least 14 days prior to the event?
• Paid your deposit?
• Distributed all of the client intake forms to your attendees?
• Ensured all of the client intake forms are completed? 
• Returned all client intake forms to Mobile Om at least 7 days prior to the event?
• Reviewed the services schedule?
• Confirmed the names and services of all event attendees in the services schedule at least 14 days prior to the event?
• Ensured everyone in your party knows to arrive promptly for their services?
• If gated community or secured event space, obtained security clearance for staff?
• Read and understand our event setup and site location policies?

THE DAY OF THE EVENT: Are you…

• Sure everyone in your party has arrived on time for services? 
• Certain that our team has verified guest passes if needed?
• Prepared for an “OM-azing” experience?

Additional Assistance

Have questions about our policies and procedures? Need help in setting up your event for success? If I may be of further assistance in planning your fantastic weekend getaway or all-star event, feel free to contact me.  Sincerely, Tony Clark